Overview
Skills
Job Details
Summary:
We are seeking a highly skilled ServiceNow Technical Product Owner - HRSD to lead the design, implementation, and management of our ServiceNow HR Service Delivery (HRSD) platform. The ideal candidate will be responsible for translating business needs into actionable technical requirements, driving platform enhancements, and ensuring seamless integration within our IT and HR ecosystems.
Purpose:
The ServiceNow Technical Product Owner - HRSD will act as the primary point of contact between functional stakeholders and the ServiceNow development team, ensuring ServiceNow HRSD solutions align with business requirements while driving system enhancements and process automation.
Responsibilities:
- Own the delivery of the HRSD technical roadmap and technology strategy for ServiceNow HRSD enterprise module.
- Define the technical approach to meet functional requirements, ensuring alignment with business goals and technical feasibility
- Identify and prioritize technical debt, ensuring the long-term health and maintainability of the product.
- Collaborate with the ServiceNow development team for delivery.
- Manage the technical product continual improvement - maintenance and upgrades
- Prioritize the product backlog using a data-driven approach and agile methodologies.
- Work closely with the core ServiceNow Platform team to ensure efficient and effective configuration and customization of the platform.
- Oversee integrations between HRSD and other systems ensuring real-time or batch data synchronization as needed.
- Ensure the platform complies with privacy regulations and internal data governance and security policies.
What You Will Bring:
Technical/Industry Experience and Qualifications Requirements:
- 12+ years of experience in HR Technology, with at least 4 years leading ServiceNow HRSD as technical Product Owner, Tech Lead, or Functional HRSD Architect.
- Proven ability to lead cross-functional teams and deliver complex HR technology projects on time and within budget.
- Experience directing offshore development teams and third-party implementation partners.
- Experience integrating HRSD with Oracle, SAP & Workday is highly desirable.
- Experience in an organization with multiple Business Units with diverse needs is highly desirable.
- Hands on experience on implementing various COEs, lifecycle events, employee Onboarding/Offboarding, HR Profiles, Etc.
- Experience with multi-country business units and designing solutions that incorporate differences in regulations and business practices across geographies.
- Experience in Agile methodologies and backlog management.
- Expertise in ServiceNow HRSD modules: Case and Knowledge Management, Employee Service Center, Lifecycle Events, and Journeys.
- Technical knowledge of ServiceNow architecture, data models, and integrations.
- Strong understanding of HR processes and service management best practices.
- Knowledge of integration protocols (APIs, middleware) between ServiceNow and other systems such as Oracle, Salesforce etc.,
- Demonstrated success in aligning technology teams with business and product objectives.
- Excellent communication skills with the ability to influence and align stakeholders at all levels.
Education Qualifications, Accreditation, Training:
Required:
- Degree in Information Technology, Computer Science, HR Technology, or a related field.
Preferred:
- Advanced degree in a relevant field.
- ServiceNow certifications (e.g., CSA, CAD, Certified Implementation Specialist HRSD).
- Background in Agile/Scrum methodologies for product development and delivery.
- Experience managing HR technology transformations in a complex enterprise environment.