Overview
HybridTwo days on-site per week and as and when needed
Up to $80
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel
Skills
Acceptance Testing
Access Control
Accountability
Agile
Automated Testing
Coaching
Configuration Management Database
Google App Engine
IT Operations
IT Service Management
Identity Management
Management
Mentorship
Performance Tuning
Regulatory Compliance
SPM
Scrum
ServiceNow
Software Asset Management
System Administration
System Integration Testing
Systems Design
Testing
Training
Web Portals
Workflow
ITSM
Job Details
HYBRID - CANDIDATES LIVING IN MAX. 1- 1 1/2 HOUR S DRIVING DISTANCE FROM HARRIBURG, PA & WORK ONSITE TWO DAYS IN A WEEK OR AS NEEDED
JD:
Title: ServiceNow Admin in ITSM & one module of (ITOM, HRSD, SPM, Source to Pay). Job# 765045
Client: State of PA, Office of Administration (OA)- ETSO
Rate: $80/hour on C2C or $70/hour on W2
OA/ETSO - AR1 A4 SC3 - ServiceNow Admin
**hybrid role -- requiring on-site presence two days per week, or as needed**
The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties.
1. Defines and documents customer business functions and processes.
2. Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
3. Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth.
4. Participates in system integration testing, user acceptance testing, and testing of new system functionality.
5. Provides technical assistance in training, mentoring, and coaching professional and technical staff.
6. Escalates issues to management as appropriate.
Key Responsibilities:
Configures & Administers the ITSM Platform and maintain ITOM, HAM, and SAM modules in ServiceNow.- 4 years
Perform system administration tasks, including user management, access control, and workflow automation.
Support instance upgrades, patching, and system performance tuning.
Troubleshoot and resolve technical issues and system errors.
Ensure compliance with ServiceNow best practices and governance policies.
Required Skills:
ServiceNow Certified System Administrator (CSA) is required.
Experience with Automated Test Framework (ATF).
Exposure to ServiceNow App Engine and Flow Designer.
Understanding of CMDB and Discovery.
Knowledge of Employee Service Portal and custom widget development
4-year college degree or equivalent technical study - Preferred - 4 Years
Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
Familiarity with Agile/Scrum methodologies.
ITIL V4 Foundation Certification - Preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.