Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Collaboration
Job Details
Location - NJ or NY (onsite)
Provide advanced technical support for desktops, mobile devices, and telephony systems. Troubleshoot complex issues, mentor junior team members, and ensure timely resolution of support tickets. Serve as a subject matter expert on various end-user systems.
Key Responsibilities:
- Resolve moderate to complex IT support issues.
- Maintain desktops, mobile devices, telephony, and virtual environments.
- Handle escalations and update ticketing systems with detailed notes.
- Participate in ServiceDesk call rotation (~25% of time).
- Install and configure hardware/software, phones, conferencing tools.
- Mentor junior staff and contribute to internal knowledge sharing.
- Recommend and test process improvements.
- Support IT projects and stay updated on new technologies.
Requirements:
- 5+ years of IT support experience with Windows OS, Microsoft Office, and collaboration tools.
- Strong knowledge of desktop/mobile OS (Windows, iOS, Android), virtualization, and MDM tools.
- Certifications such as A+, Network+, or MCDST.
- Excellent troubleshooting, communication, and organizational skills.
Other:
- Must be able to lift 10+ lbs and work in tight spaces.
- Occasional off-hours work and on-call duties required.
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