Idexcel s client is looking for a Load Planner (CSR_ Data Entry, Tracking) @ Ontario & Fullerton, CA
to join their team on a Contract basis
Job Title: Load Planner (CSR_ Data Entry, Tracking)
Location: Ontario & Fullerton, CA
Duration: 12 Months Contract
Job Summary:
Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Qualifications & Requirements:
Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
Technical Skills:
Must have experience with Microsoft Outlook and Excel.
Proficiency in data entry and logistics software (TMS, WMS, or similar systems)
Communication: Excellent verbal and written communication skills.
Attention to Detail: Strong accuracy in data entry and documentation.
Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
Multitasking: Capability to handle multiple tasks in a fast-paced environment.
Team Player: Works well with cross-functional teams and clients.
Preferred Qualifications:
Experience in freight forwarding, trucking, or 3PL logistics.
Knowledge of shipping regulations and industry best practices.
Bilingual (English & Spanish) is a plus.
About IDEXCEL, INC
Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.