Broadcast Infrastructure Technician

***onsite shift work in a 24/7 facility in Manhattan New York***

Responsibilities:

• Provide first-line technical support for broadcast and IT systems, studio personnel, and remote users.


• Ensure 100% on-air uptime by troubleshooting and maintaining broadcast facilities and studios.


• Review system operation logs and perform software/firmware updates.


• Troubleshoot endpoint, server, and networking issues; escalate as needed.


• Manage incidents and document through ServiceNow.


• Support and implement infrastructure projects.


• Install, configure, and support broadcast and production software/hardware.


• Work a shift-based schedule in a 24/7/365 facility.

Qualifications:

• Minimum 5 years of technical experience in a broadcast or media facility.


• College degree in a technical discipline, military, or equivalent industry experience.


• Strong troubleshooting skills across broadcast, IT, and network systems.


• Knowledge of Windows and Linux OS, MS Office Suite, Office 365, Adobe Creative Cloud.


• Familiarity with data center environments and server support.


• Understanding of network troubleshooting tools (Splunk, Solarwinds, Wireshark).


• Ability to lift up to 50 lbs and work on ladders.


• Willingness to work nights, weekends, and holidays.


• Legal authorization to work in the U.S.

Bonus Skills (Preferred)

• CLI management and scripting experience.


• Hands-on work with broadcast consoles and IP-based A/V systems.


• Familiarity with satellite downlink operations.


• Ability to read/create schematics and diagrams (AutoCAD, Visio).


• Knowledge of Telos, LAWO, Evertz, and other media encoding devices.