Service Delivery Manger/Cybersecurity manager

  • Boston, MA
  • Posted 60+ days ago | Updated 10 days ago


On Site
Depends on Experience
Full Time
No Travel Required


Security Operations Center

Job Details

Role: - Service Delivery Manger/Cybersecurity manager

Location: -Boston, MA

Day1 Onsite

Full time Hire


Responsibilities: -

Manage the day-to-day working of the CSFC Operations for the different customers.

Organizational Functions:

1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.

2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.

3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.


Core Functions:

1. Regular reporting on the state of the customer delivery.

2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management

3. Identify risks and maintain compliance with submission of client facing reports


Experience Required

  • Minimum overall experience of 15 years
  • Minimum of 10 years experience in Information Security
  • Minimum of 4 years experience in running a Security Operations Center for a large organization.
  • Preferable experience in running Security Operations Center providing services to Multiple customers.
  • Minimum experience in managing a team of 100+ team-members.


Certifications Required

  • Required (at least one) CISSP, CISA, CISM,
  • Required (at least two) OEM certifications.


Education Qualifications

  • Preferably Graduate with Science/Engg
  • Preferable with an MBA.

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