Overview
On Site
USD 32.00 per hour
Full Time
Skills
Microsoft Windows
Laptop Repair
Printers
Wireless Networking
Wireless Communication
WPA
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Data Recovery
Conflict Resolution
Critical Thinking
Communication
Writing
Documentation
Customer Service
Collaboration
Teamwork
Adaptability
OS X
Identity Management
Remote Desktop
TeamViewer
RDP
Remote Support
Supervision
Field Service
Computer Hardware
Network
Problem Solving
IT Service Management
Project Lifecycle Management
Management
Budget
Issue Resolution
Job Details
Date Posted: 07/31/2025
Hiring Organization: Rose International
Position Number: 486345
Industry: Government/Staffing
Job Title: Field Service Technician
Job Location: Petersburg, VA, USA, 23806
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 32.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Desktop Support, MAC OS, Troubleshooting, Windows 10
Experience Desired: Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk (3 yrs); MacOS: Proficiency in installation, configuration, troubleshooting, and use (3 yrs)
**C2C is not available**
Job Description
Required Skills/ Experience:
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer): 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives): 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals: 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues: 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery):3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically: 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional: 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users.Required3Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records: 3 Years
Teamwork: Collaborating effectively with other IT professionals: 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments: 3 Years
Desired Skills/ Experience:
MacOS: Proficiency in installation, configuration, troubleshooting, and user management: 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support: 3 Years
About the role:
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
KEY RESPONSIBILITIE:
Managing multiple high-risk projects throughout the project lifecycle, ensuring on time and on budget delivery
Manage day-to-day project activities, including task assignments, progress tracking, budget tracking and issue resolution
Monitor project progress, anticipate and identify potential risks or delays; assist in implementing mitigation strategies as needed
Coordinate with cross-functional teams and stakeholders across state and local government and third-party suppliers to ensure project alignment and successful delivery
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486345
Industry: Government/Staffing
Job Title: Field Service Technician
Job Location: Petersburg, VA, USA, 23806
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 32.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Desktop Support, MAC OS, Troubleshooting, Windows 10
Experience Desired: Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk (3 yrs); MacOS: Proficiency in installation, configuration, troubleshooting, and use (3 yrs)
**C2C is not available**
Job Description
Required Skills/ Experience:
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer): 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives): 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals: 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues: 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery):3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically: 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional: 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users.Required3Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records: 3 Years
Teamwork: Collaborating effectively with other IT professionals: 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments: 3 Years
Desired Skills/ Experience:
MacOS: Proficiency in installation, configuration, troubleshooting, and user management: 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support: 3 Years
About the role:
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
KEY RESPONSIBILITIE:
Managing multiple high-risk projects throughout the project lifecycle, ensuring on time and on budget delivery
Manage day-to-day project activities, including task assignments, progress tracking, budget tracking and issue resolution
Monitor project progress, anticipate and identify potential risks or delays; assist in implementing mitigation strategies as needed
Coordinate with cross-functional teams and stakeholders across state and local government and third-party suppliers to ensure project alignment and successful delivery
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.