Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 31 day((s))
Skills
Active Directory
Job Details
Purpose:
The purpose of this contract is to engage individuals to support the State in addressing Active Directory tickets. This need arises from a high volume of outstanding tickets that require prompt and consistent resolution
Project Goals:
The primary goal of this SOW is to help process Active Directory accounts and fulfill any additional requirements needed to support the State of Missouri in maintaining Microsoft 3NA services.
The purpose of this contract is to engage individuals to support the State in addressing Active Directory tickets. This need arises from a high volume of outstanding tickets that require prompt and consistent resolution
Project Goals:
The primary goal of this SOW is to help process Active Directory accounts and fulfill any additional requirements needed to support the State of Missouri in maintaining Microsoft 3NA services.
Responsibilities:
- Review, diagnose, and process tickets of varying complexity.
- Monitor communication channels for new tasks sent by ITSD staff and maintain a prioritized task list to meet deadlines.
- Verify and update documentation for existing processes; create documentation for new processes as needed.
- Assist in automating repetitive tasks using PowerShell, with management approval; utilize Ansible for script versioning.
- Create and delete user accounts, groups, and distribution lists; manage group memberships and update email attributes as needed.
- Resolve unexpected technical problems by applying subject matter expertise in coordination with ITSD staff.
- Begin work on high-priority or critical issues within 15 minutes during business hours as directed by ITSD.
- Adhere to ticket/task priorities and timelines as determined by the ITSD ticketing system and staff.
- Maintain journal notes for all tickets and tasks.
- Provide script comments for all automation deliverables.
- Complete implementation checklists and assist with resolution of related production issues.
- Request clarification from ITSD when needed and avoid making assumptions about issue criticality or task scope.
Requirements:
- At least 1 year of knowledge and experience with Windows desktop operating systems.
- At least 1 year of knowledge and experience with Active Directory and Exchange management consoles.
- At least 1 year of knowledge of computer and network systems infrastructure requirements and standards.
| Skill | Years of Experience Required | Required/Desired | Candidate Years of Experience | Note |
| Windows desktop operating systems | 1+ | Required |
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| Active Directory management console | 1+ | Required |
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| Exchange management console | 1+ | Required |
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| Computer/network systems infrastructure knowledge | 1+ | Required |
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| Creating/modifying/deleting AD accounts |
| Required |
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| Managing group memberships for access |
| Required |
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| Managing Exchange distribution lists/resources |
| Required |
|
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| Creating and maintaining documentation |
| Required |
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| Access troubleshooting |
| Required |
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| Policy compliance & enforcement |
| Required |
|
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| PowerShell scripting |
| Required |
|
|
| Ansible (PowerShell versioning) |
| Required |
|
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