Project IT Manager IV

Overview

On Site
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+

Skills

Project IT Manager IV

Job Details

Title: Project IT Manager IV
Location: 9700 David Taylor Boulevard, Charlotte, NC 28262
Duration: 24 Months
Work Arrangement: Hybrid 3 Days/Week Onsite

Candidate Ranking (in order of preference)

  1. Candidates with Genesys Cloud IVR migration experience
  2. Candidates with cloud migration experience (non-Genesys platforms such as Nuance, Cisco, etc.)
  3. Candidates with any call center application migration experience
  4. Candidates with call center/IVR experience
  5. Candidates with general IT Project Manager experience

About the Team

Join Duke Energy's Digital Voice group in Charlotte, NC. We are launching a multi-year IVR Replacement Program to migrate our existing on-premise IVR (Nuance) to Genesys Cloud. This role sits at the center of a high-visibility, large-scale transformation impacting millions of customer interactions annually.

Position Overview

We are seeking an experienced Project IT Manager IV to lead the end-to-end delivery of the IVR migration initiative. The ideal candidate brings a strong blend of cloud migration expertise, call center technology experience, and enterprise-level project leadership.

Key Responsibilities

  • Own full project lifecycle delivery for the IVR migration from Nuance on-prem to Genesys Cloud.
  • Build and manage detailed project plans, schedules, budgets, and resource allocations.
  • Coordinate day-to-day work across business partners, architects, engineering teams, and third-party vendors.
  • Ensure compliance with Duke project governance, reporting, and documentation standards.
  • Identify, track, and mitigate risks, dependencies, and issues.
  • Serve as primary communication bridge between technical teams and business stakeholders.
  • Lead delivery using both Waterfall and Agile methodologies where appropriate.

Required Qualifications

  • Hands-on experience leading cloud migration initiatives-Genesys Cloud and/or Swampfox strongly preferred.
  • Strong background in call center systems, IVR platforms, and customer experience technologies.
  • Minimum 5+ years as an IT Project Manager supporting enterprise-scale environments.
  • Advanced knowledge of Waterfall and Agile project delivery frameworks.
  • Proven ability to manage complex, multi-vendor projects.
  • Excellent communication skills with demonstrated stakeholder management expertise.

Preferred Qualifications

  • PMP, Scrum Master, SAFe, or other Agile certification(s).
  • Experience with Nuance IVR, Genesys Architect, or similar tools.
  • Prior work within regulated industries or large Fortune 500 organizations.
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