Overview
Skills
Job Details
Career Opportunity:
Job Title: ServiceNow Product Owner with expertise in Knowledge Management
About Code Force 360
Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360.
Position Overview
ServiceNow Product Owner with expertise in Knowledge Management
Role and responsibilities:
- Act as the Product Owner for the Knowledge Management module in the ServiceNow platform.
- Collaborate with stakeholders, business users, and developers to gather requirements and prioritize the product backlog.
- Define and drive the roadmap and vision for Knowledge Management in alignment with business goals.
- Lead and participate in agile ceremonies (daily standups, sprint planning, reviews, retrospectives).
- Ensure best practices in Knowledge-Centered Service (KCS) methodology and content governance.
- Oversee content lifecycle, approval workflows, and metadata tagging to ensure accuracy, relevance, and accessibility.
- Partner with technical teams to guide solution design and ensure quality implementation.
- Develop KPIs and dashboards to monitor adoption, usage, and content quality.
How to Apply
Job ID: JPC -214585
For more information, please contact below:
Lachunaik Lavudi
Qualified individuals will be contacted for an interview.