Desktop Support Specialist

Location: West Conshohocken, PA
Salary: $25.00 USD Hourly - $28.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Specialist

• On-site: Conshohocken, PA
• Rate- $25 to $28/hr, depending on experience
• 6-12 month initial contract, potential to extend or convert
• *Apple device troubleshooting & MDM experience required

Technical Support

• Provide advanced technical support directly to end-users for a wide range of hardware and software issues.

• Troubleshooting complex problems with systems, applications, and peripherals on Windows, Macintosh, and mobile platforms.

• Performing printer break-fix, installation, and maintenance.

• Coordinating data backup and recovery efforts.

• Executing hardware refresh and technology deployments.

• Managing warranty and out-of-warranty repair and replacement processes.

• Troubleshooting and resolving audio and video conferencing issues, including conducting regular health checks.

Maintenance

• Ensure the smooth operation of all IT assets through routine maintenance tasks and proactive monitoring.

• Manage computer patch updates using the Mobile Device Management (MDM) solution to ensure all systems are up-to-date and secure.

• Oversee the device refreshment process, including the replacement and upgrade of outdated hardware to maintain optimal performance and user satisfaction.

• Perform regular maintenance tasks such as system updates, software installations, and hardware checks to ensure the smooth operation of all IT assets.

• Monitor system performance and generate reports on maintenance activities, identifying areas for improvement and ensuring compliance with IT policies.

Asset Management

• Manage the lifecycle of IT assets, from procurement and deployment to disposal, ensuring accurate tracking and inventory control.

• Performing asset tagging, tracking, and disposal.

• Maintaining accurate inventory records in the asset management system.

• Coordinating shipping and receiving of equipment.

• Managing spare parts inventory.

• Working with external suppliers to schedule repairs for damaged or malfunctioning hardware.

Resource Management

• Facilitate the onboarding of new hires and consultants by providing necessary technical resources and support.

• Preparing and configuring hardware, software, and network services.

• Ensuring accurate assignment and updating of hardware information in the management system.

• Provide timely and accurate reporting on support activities and inventory status.

• Open, classify, assign, track, and close service requests and incidents.

• Deliver exceptional customer service to a diverse user base through professional commitment and dedication.

• Relevant certifications (CompTIA IT Fundamentals, ITIL Foundations, etc.) are a plus.

• Experience with account creation and provisioning tools, including EntraID, Active Directory, Group Policy Objects, ARS, or similar platforms.

• Some exposure with on-premises MS Exchange and MS Exchange Online is a plus.

• Some experience with routine management of MDM solutions (Intune, Kaseya, JAMF, or others).

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