Marketing Project Manager - (Boston, MA / Soho, NY/ Chicago, IL/Wesley, MA)

Position Summary

Candidate to be located near a Hub: Chicago, Boston, NYC (soho), RI, Wesley, MA

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  The CMX Account Manager will be responsible for helping the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US. You will work alongside the Account Coordinators and Partner Managers as a key contributor to the development and expansion of the Account Management team. This individual will provide the highest level of support on an assigned book of strategic accounts while driving client retention, growth, renewal, and overall client satisfaction. seeking a highly motivated individual with strong digital and technology experience to help drive this growth engine. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.

Duties

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as:
• Act as daily point of contact for client post sale questions and updates
• Facilitate the end-to-end creative process between the advertiser and CMX s creative team.
• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.
• Lead internal partner status calls and campaign performance reviews with
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy
• Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team
• Participate in on-boarding activities for new team members

Experience

• 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.
• 3+ years of proven experience managing client relationships and effectively problem solve; ability to analyze problems and produce a viable solution
• 2+ years experience using Microsoft Office tools.

Education

• Bachelor's degree required, preferably with a concentration in marketing or business.