Unified Communications Engineer

Unified Communications Engineer

Architect, design, deploy and maintain enterprise telecommunications and Unified Communications equipment

Strong understanding of Cloud Architecture

Technical knowledge of SIP, TCP/IP, PSTN,

Prioritize job assignments such as work orders, engineering changes, and trouble calls as required to accommodate customer needs while minimizing impact on current operations

Performs installation and testing of new products individually or as part of a team. Leads installations, upgrades, and deployment of telecommunications systems

Prepare detailed evaluations, requirements, and recommendations to technical and architecture designs for new UC technologies/services and their integration into the enterprise

Develops metrics, reports, documentation, and training to support current and planned equipment systems

Insures adherence to and documentation of routine maintenance schedules. Performs daily maintenance checks and insures proper escalation and resolution to challenges found

Provides planning, technical support, and oversee vendors for enterprise installations and maintenance

Responsible for after-hours and weekends on-call duties

Other duties as assigned

Prior experience with large to very large enterprise environments that include multiple site location

Knowledge and experience in the insurance, health, or vision care industry preferred

Proficiency in Microsoft Office

Experience with cloud-based phone, messaging (Teams) and video conferencing solutions

Experience with on-premise audio visual systems

Experience working with cell phone and circuit providers