Senior Director, Product Observability

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Fastly seeks a Senior Director of Product Management - Observability to join our team.

Fastly helps our customers deliver experiences that are safe and engaging. Our portfolio of observability products gives our customers real-time insights into the experiences they are delivering - in terms of performance and security. We are looking for a dynamic senior leader to drive the next phase of growth and innovation for this business. This role plays a critical cross-functional leadership role across the company in establishing the vision, strategy, and leading the execution of product development initiatives supporting the growth of the business.

Leadership at Fastly is a combination of servant and transformative. Reporting to the Chief Product Officer (CPO), you'll ensure everyone in your organization has the skills, direction, and information needed to successfully lead cross-functional teams delivering business outcomes through product development activities.

What You'll Do

• Team Development: The observability product management team is critical for defining and guiding the execution of Fastly's observability business. This requires a strong team that not only understands and adapts to the quickly evolving observability landscape but also excels at cross-functional leadership to orchestrate all of Fastly's capabilities to drive outcomes for our customers and Fastly. As the leader of this team, one of your most important responsibilities will be building and developing this team
• Product Vision: you will work with the CPO, CEO, and other senior leaders to define and articulate a compelling yet achievable vision for observability products and services to capture the attention of the market and to align stakeholders toward a common direction
• Product Strategy: you will work with the CPO, CEO, and other senior leaders to define and articulate a clear strategy to differentiate Fastly's observability portfolio vs. competitors and build sustainable competitive advantages. You and your team will develop and maintain clear roadmaps that make our strategy actionable
• Lead Cross-Functional Execution: you and your team will lead execution cross-functionally to implement the strategy and deliver the roadmap. This will include setting priorities, partnering with key stakeholders, including Engineering, Revenue (Sales and Customer Service), Marketing, and others so everything comes together into an impactful product line in the marketplace
• GTM Engagement:developing and launching products is just the beginning of the race. You and your team will work with Fastly's go-to-market teams to ensure market success, including supporting strategic customer deals.
• Strategic Customer Engagement: Building and maintaining relationships with strategic customers to ensure account success and incorporation of customer insights into product strategies and plans
• Learning/Continuous Improvement: a successful product can always be more. You and your team will work with Fastly's go-to-market teams, partners, and customers to understand deeply what is working and what is not, and strive to continuously improve our strategy and execution. You will foster a balanced culture where mistakes are seen as opportunities to learn, but there are appropriate levels of accountability to drive improvement and results

What We're Looking For

• Significant experience leading product management teams, in the CDN, observability, and/or cloud (IaaS / PaaS) space
• Experience working cross-functionally in a matrix environment; strong influence skills and ability to get things done with teams that report to you as well as teams across the company; Experience partnering and leading cross-functionally
• Strong communication and executive presentation skills; experience working with senior management, both at your own company and customers/partners
• Strong business strategy skills, ability to formulate robust, specific strategies and communicate them in a clear and concise manner
• Strong business operational and financial skills; for example, the ability to contribute significantly to GTM operational reviews as well as R&D portfolio management
• Strong technical depth in cloud, observability, and/or content delivery networks; strong knowledge of the observability, content delivery networks, and/or cloud industry
• High emotional intelligence. Fastly teams care about one another, collaborate regularly and are part of a people-first organization

Work Hours:

• This position will require you to be available during core business hours.

Work Location & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA
• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

Salary:

The estimated salary range for this position is $266,270 to $332,840.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at or .

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy . Please see our privacy notice for job applicants .