Overview
On Site
USD 139,000.00 - 163,000.00 per year
Full Time
Skills
Recruiting
Mergers and Acquisitions
SAFE
Energy
Customer Engagement
Customer Experience
Collaboration
Brand
Marketing Communications
Strategic Planning
Python
R
SQL
SAS
Research
Cluster Analysis
k-means clustering
Modeling
Data Science
Mathematics
Statistics
Marketing
Science
Marketing Analytics
Data Visualization
Microsoft Power BI
Data Analysis
Presentations
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Management
Artificial Intelligence
Law
Employee Engagement
GRID
Job Details
The Opportunity
National Grid is hiring a Lead Analyst, Data Segmentation, for our Customer Experience Strategy & Insights team. This hybrid position can be located in NY or MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
The Role
We are seeking a detail-oriented and analytical Customer Segmentation Data Analyst to join our team. The ideal candidate will be responsible for analyzing customer data to identify distinct segments within our customer base, enabling targeted marketing strategies and improved customer engagement. This role requires a strong understanding of data analysis techniques, statistical methods, and customer behavior.
What You'll Do
Be a proactive business partner, analyzing customer data to identify patterns, trends and segments within the customer base, and share actionable insights and recommendations to drive customer experience improvements
Collaborate across the company to provide input to help design programs and targeted campaigns based on customer segments, inclusive of departments such as product & service development, contact centers, brand and marketing communications, strategic planning, and regulatory
Utilize statistical tools and software (e.g., Python, R, SQL, SAS, Power BI) to conduct data analysis and generate insights
Present findings and recommendations to stakeholders in a clear and actionable manner
Manage a large volume of research projects in an evolving environment with a diverse set of stakeholders
Stay updated on industry trends and best practices in customer segmentation and data analysis
Apply advanced segmentation techniques such as cluster analysis, k-means clustering, RFM (Recency, Frequency, Monetary) analysis, and propensity modeling to develop high-value customer insights
About You
Bachelor's degree preferred in data science, mathematics or statistics, marketing, science or business field, required will consider candidates with 7+ years of relevant professional experience in place of a degree
Master's degree preferred
5+ years' experience in a data analysis role, preferably in customer segmentation or marketing analytics required
Experience with data visualization tools (e.g. Power BI) is a plus
Proven consultative skills, such as effectively using data analytics to tell a story, comfortable presenting to business leaders, and clearly and compellingly guiding strategic discussions
Strong analytical and problem-solving skills with attention to detail
Demonstrated ability to work collaboratively in a team environment and manage multiple projects simultaneously
Valid driver's license required
More Information
Salary
$139,000 - $163,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
National Grid is hiring a Lead Analyst, Data Segmentation, for our Customer Experience Strategy & Insights team. This hybrid position can be located in NY or MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
The Role
We are seeking a detail-oriented and analytical Customer Segmentation Data Analyst to join our team. The ideal candidate will be responsible for analyzing customer data to identify distinct segments within our customer base, enabling targeted marketing strategies and improved customer engagement. This role requires a strong understanding of data analysis techniques, statistical methods, and customer behavior.
What You'll Do
Be a proactive business partner, analyzing customer data to identify patterns, trends and segments within the customer base, and share actionable insights and recommendations to drive customer experience improvements
Collaborate across the company to provide input to help design programs and targeted campaigns based on customer segments, inclusive of departments such as product & service development, contact centers, brand and marketing communications, strategic planning, and regulatory
Utilize statistical tools and software (e.g., Python, R, SQL, SAS, Power BI) to conduct data analysis and generate insights
Present findings and recommendations to stakeholders in a clear and actionable manner
Manage a large volume of research projects in an evolving environment with a diverse set of stakeholders
Stay updated on industry trends and best practices in customer segmentation and data analysis
Apply advanced segmentation techniques such as cluster analysis, k-means clustering, RFM (Recency, Frequency, Monetary) analysis, and propensity modeling to develop high-value customer insights
About You
Bachelor's degree preferred in data science, mathematics or statistics, marketing, science or business field, required will consider candidates with 7+ years of relevant professional experience in place of a degree
Master's degree preferred
5+ years' experience in a data analysis role, preferably in customer segmentation or marketing analytics required
Experience with data visualization tools (e.g. Power BI) is a plus
Proven consultative skills, such as effectively using data analytics to tell a story, comfortable presenting to business leaders, and clearly and compellingly guiding strategic discussions
Strong analytical and problem-solving skills with attention to detail
Demonstrated ability to work collaboratively in a team environment and manage multiple projects simultaneously
Valid driver's license required
More Information
Salary
$139,000 - $163,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.