Migration Engineer - Dynamics 365

Looking for a highly skilled individual to join the Microsoft OP2OL (On-Premises to Online) Factory Team, focusing on Government, DoD, and Commercial customers. This role plays a critical part in ensuring secure, reliable, and efficient migrations of on-premises Dynamics CRM environments to Dynamics 365 Online, within Azure Government and GCC/DoD cloud environments. This involves working closely with engineers, solution architects, and customers to plan, troubleshoot, and execute migrations that meet Microsoft s high standards for data security, compliance, and performance.

Key Responsibilities

• Execute end-to-end CRM on-premises to cloud migrations using the Migration toolset.
• Manage migration projects fC, GCCH, and DoD tenants while adhering to strict compliance protocols.
• Perform pre-migration analysis, environment validation, and readiness checks.
• Monitor and troubleshoot migration failures in SQL Server, Azure Storage, IIS in Virtual Machines.
• Work with cross-functional teams (Engineering, FastTrack, Azure Operations) to resolve blockers.
• Provide detailed documentation of migration steps, error resolutions, and optimization recommendations.
• Collaborate with customers and partners to understand their technical environment, pain points, and success criteria.
• Flexibility to work during weekends occasionally.
• Ensure all processes comply with Microsoft s Secure Future Initiative (SFI) and DoD data handling standards.

• Support the planning of potential new cloud services, features, and capabilities.

Minimum Qualifications

• Bachelor s Degree or equivalent relevant work experience
• CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud preferred
• 3-5 years of IT experience

Clearance Requirements

• Secret Clearance
• Ability to pass CJIS background check

Required Skills & Qualifications

• Basic understanding of Microsoft Dynamics CRM (on-premises and Dynamics 365 Online) architecture, components, and upgrade paths.
• Proficiency in writing SQL queries, troubleshooting performance issues, and managing database restores/backups.
• Skilled in monitoring and troubleshooting web server issues in CRM environments.
• Basic understanding of Azure administration including VM setup, networking, storage accounts, and access control (RBAC).
• Basic understanding of Power Platform administration of Dynamics CRM environments and Dataverse.
• Excellent analytical and problem-solving skills across multiple Microsoft technologies.
• Experience with incident tracking and management.
• Strong communication and collaboration skills to interface with customers, partners, and internal engineering teams.
• Required to work 2 weekends a month

Soft Skills

• Ability to handle multiple projects under tight timelines.
• Proven experience working directly with customers, understanding their pain points, and translating them into actionable solutions.
• Excellent written and verbal communication skills.
• Commitment to data security, compliance, and customer success.

Other Job Specific Skills

• Fundamental knowledge of Identity Access Management and Shared Security responsibilities.
• Broad understanding of backup and/or storage principles, theories, and concepts within the cloud environments.
• Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud environments.
• Analytical and problem-solving skills.
• Broad troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
• Knowledge of cloud service providers.
• Cloud command line scripting skills
• Documentation skills to include creating and updating detailed environment design, installation, and support documentation.
• Outstanding communication, project & priority management, and collaboration skills.
• Knowledge of information life-cycle management concepts and best practices.