Overview
On Site
Up to $20.5
Contract - W2
Contract - 24 Month(s)
No Travel Required
Skills
Apex
Business Intelligence
Customer Satisfaction
Customer Service
Dashboard
Data Management
Database Administration
English
Fluency
Spanish
Technical Support
Management
Mobile Applications
Negotiations
Oracle Application Express
SAP R/3
Writing
Job Details
Job Title: Bilingual CSR (English/Spanish) Job ID: 25-09549 Location: Johnston, IA, 50131 Duration: 24 months on W2 Contract
- These positions will be on the Customer Support Team in a Technical Support Center.
- *This position will require a Bi-Lingual individual to be fluent reading and writing in Spanish, as well as English.*
Please note:
- Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within Client and can monitor for positions through the Client careers page.
- This position offers a retention bonus after 6, 12, and 24 months of employment.
- This position offers pay increases based on 6, 12, and 24 months of employment.
- Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
PRIMARY RESPONSIBILTIES & DUTIES:
- The ISG R3 & R4 (Region 3 and 4) support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
- My Client Client/Website-Dashboard, client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, client Link Terminals, AutoTrac and machine guidance.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, they would like to see them have a technical certification that shows that they understand how IT database management works**
Contact Center is open from 5am - 5pm CST, Monday - Friday
- Four shifts available that rotate within the 12 hour operation:
- 5:00am - 1:30pm
- 6:00am - 2:30pm
- 7:00am - 3:30pm
- 8:00am 4:30pm
- Candidate must be available to work any 8-hour shift within the 5am-5pm support window.
- Candidate will work on-site (Client Financial - Johnston, IA) five days a week
SPECIAL CONSIDERATIONS:
- Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Client full-time employee.
Onboarding Attendance Policy:
- Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
- Visa sponsorship is not available, now or in the near future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.