Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 3-month contract in Niskayuna, NY 12309 .
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months
Required Skills & Experience

• 3 - 5 years' experience supporting PC Hardware and software.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
• Experience support an engineering and/or manufacturing enterprise environment.
• Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• Demonstrated high energy are desired given fast-paced environment.
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics.
  Excellent communications skills.
• Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
• Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
• Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Ability to handle multiple projects.
• Experience working in enterprise environment.

What You Will Be Doing

• Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency.
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned and during emergency.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.