Clinical Service Desk Representative (Radiology)

Dear Applicant,

Hope you are doing well!!!

We have an urgent requirement of Clinical Service Desk Representative with one of our global consulting client. Kindly click to apply if you are available and interested in the job role mentioned below.

Job Title : Clinical Service Desk Representative (Radiology)

Location : 100% Remote

Duration : Contract position

Note - Healthcare, Radiology, Service desk experience. They have experience in taking calls from Doctors/Radiologists.

Job Description:

• Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests.
• Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices.
• Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes.
• Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach.
• Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions.
• Should have basic service & product knowledge to identify and resolve fundamental problems

Shift Hours- Candidate will work on rotational shift which can be anytime in between 6:30am EST to 11:30pm EST.

Working hours may extend and additional hours will be paid. It may include weekends and Holidays.

Initial 2 months will be normal shift later the shift will be prepared in advance with team.