Overview
On Site
USD 50,000.00 - 60,000.00 per year
Full Time
Skills
Technical Support
IT Operations
Training
Service Desk
IT Infrastructure
Network Administration
Collaboration
Management
Help Desk
ITIL
Network+
Cisco Certifications
Manufacturing
Remote Support
Cloud Computing
Microsoft Office
Microsoft Azure
Amazon Web Services
Network
Health Insurance
Business Transformation
Law
Job Details
Description
Lead and manage a team of ServiceDesk technicians to provide technical support to employees Ensure that all technical issues are resolved in a timely and efficient manner Investigate and resolve technical issues tied to IT operations Guide, assist other technicians and collaborate to resolve technical issues and projects Maintain accurate records of all ServiceDesk requests and resolutions Develop and implement processes and procedures to improve the efficiency of the ServiceDesk Provide training and support to ServiceDesk technicians to ensure they have the necessary skills to perform their job duties effectively Oversee the day-to-day operation of IT infrastructure, including network administration, system upgrades, and troubleshooting. Collaborate with other departments to identify and address their IT needs and requirements. Monitor system performance and reliability, implementing measures to optimize performance and minimize downtime.
Skills
Support, Help desk, Help desk support, Troubleshooting, Office 365, aws, management skills
Top Skills Details
Support,Help desk,Help desk support,Troubleshooting
Additional Skills & Qualifications
Technical certifications - ITIL, A+, Network+, CCNA, Microsoft 365, Azure, AWS Experience in a manufacturing or industrial environment Experience with remote support tools Experience with cloud environments like Microsoft 365, Azure and AWS Experience with network troubleshooting
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50000.00 - $60000.00/yr.
Health Insurance, Health Savings Account with company contribution, and Wellness Program
401(k) with a company match
Paid-time-off, including your birthday and paid holidays
Company-sponsored outings, activities, and events
Workplace Type
This is a fully onsite position in Danville,VA.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Lead and manage a team of ServiceDesk technicians to provide technical support to employees Ensure that all technical issues are resolved in a timely and efficient manner Investigate and resolve technical issues tied to IT operations Guide, assist other technicians and collaborate to resolve technical issues and projects Maintain accurate records of all ServiceDesk requests and resolutions Develop and implement processes and procedures to improve the efficiency of the ServiceDesk Provide training and support to ServiceDesk technicians to ensure they have the necessary skills to perform their job duties effectively Oversee the day-to-day operation of IT infrastructure, including network administration, system upgrades, and troubleshooting. Collaborate with other departments to identify and address their IT needs and requirements. Monitor system performance and reliability, implementing measures to optimize performance and minimize downtime.
Skills
Support, Help desk, Help desk support, Troubleshooting, Office 365, aws, management skills
Top Skills Details
Support,Help desk,Help desk support,Troubleshooting
Additional Skills & Qualifications
Technical certifications - ITIL, A+, Network+, CCNA, Microsoft 365, Azure, AWS Experience in a manufacturing or industrial environment Experience with remote support tools Experience with cloud environments like Microsoft 365, Azure and AWS Experience with network troubleshooting
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50000.00 - $60000.00/yr.
Health Insurance, Health Savings Account with company contribution, and Wellness Program
401(k) with a company match
Paid-time-off, including your birthday and paid holidays
Company-sponsored outings, activities, and events
Workplace Type
This is a fully onsite position in Danville,VA.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.