Technical Help Desk

Overview

On Site
USD19 - USD20
Contract - W2

Skills

Technical Help Desk

Job Details

job summary:

Must Haves


  • Help Desk experience

  • Experience troubleshooting printers/computers

  • Ability to work on-site

  • Good communication

Candidate is responsible for assisting in the creation and support of IT Solutions that enable Anchor Coupling success.


Education/Experience:


Computer-related or Engineering-related four year College or University Degree (or equivalent) desired. Three years relevant experience required. Progressively responsible IT job-related experiences.


Skills and Competencies: Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools. Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications.


Major Job Duties and Responsibilities:


Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support.


- Set up user accounts for system access, Windows domain, lotus notes, etc.


- Maintain server backup for data integrity and data restoration


- Maintain file, print, and application servers including CITRIX terminal servers


- Set up new users for the PBX/Phone System, account access new numbers


- Maintain audix message system, user database, backup and restores. Set up new users.


- Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position.


-Set up user accounts for system access, Windows domain, lotus notes, etc.


-Maintain server backup for data integrity and data restoration


- Maintain file, print, and application servers including CITRIX terminal servers


- Set up new users for the PBX/Phone System, account access new numbers


- Maintain audix message system, user database, backup and restores. Set up new users.


- Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position.


*Will possibly receive phone calls at night.




location: Menominee, Michigan

job type: Contract

salary: $19 - 20 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:


Major Job Duties and Responsibilities:



Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support.



- Set up user accounts for system access, Windows domain, lotus notes, etc.



- Maintain server backup for data integrity and data restoration



- Maintain file, print, and application servers including CITRIX terminal servers



- Set up new users for the PBX/Phone System, account access new numbers



- Maintain audix message system, user database, backup and restores. Set up new users.



- Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. 7:00-2:00 or 7:00-3:00.



-Set up user accounts for system access, Windows domain, lotus notes, etc.



-Maintain server backup for data integrity and data restoration



- Maintain file, print, and application servers including CITRIX terminal servers



- Set up new users for the PBX/Phone System, account access new numbers



- Maintain audix message system, user database, backup and restores. Set up new users.



- Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position.



*Will possibly receive phone calls at night.









qualifications:

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Associates


skills:
  • Technical (3 years of experience is required)
  • Technical Support (3 years of experience is required)
  • Help Desk (3 years of experience is required)
  • Windows



    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.



  • About Randstad Digital