Infrastructure Services Technical Project Manager

Infrastructure Services Technical Project Manager

Must be able to obtain and maintain a Public Trust.

Must reside within two (2) hours from Woodlawn, MD must be willing to work on-site at least 2 days a week.

Key Required Skills:

Experience in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

Position Description:

• Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
• Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
• Facilitate effective communications within a complex matrix organization (internal/external teams).
• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
• Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
• Participate in discovery sessions and process definitions with the project team and developers.
• 10 years of experience as an IT infrastructure technical project management.
• 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
• Knowledge and experience with CCaaS solutions implementation.
• IT Technical Project Management Leadership (PMP required).
• Effective leadership communications and team player (externally /externally).
• Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.
• Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
• Experience designing and developing ServiceNow process flows/workflows.
• Effective executive/stakeholder level briefings.
• Familiarity with modern front-end build pipelines and tools.
• Excellent communication and written skills
• Ability to focus and drive team to meet Project Plan milestone dates.
• Provide guidance and assistance to project resources to meet defined deliverables.
• Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of experience in lieu of a degree
• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
• Masters or Doctorate degree may substitute for required experience.