Business Analyst : Remote

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My name is Sumit, and I am a Account/Delivery Manager, Tanisha Systems Inc, Tanisha Systems Inc is a global contingency staffing firm servicing. We have an excellent job opportunity with one of our clients.

Role: Business Analyst
Location: Remote
Experience: 10+Years

Job Description:

Pls look for someone who is currently in role of BA from last 6+ yrs & has some technical background with Appian looking for Techno Functional BA.
Job Summary
Seeking a proactive and detail-oriented Business Analyst to lead the modernization of our Disputes project using the Appian platform. This critical role bridges the gap between business needs and technical capabilities, driving process improvements and innovative technology solutions. The ideal candidate thrives in a dynamic environment, excels at analyzing complex workflows, and is passionate about leveraging low-code platforms to transform legacy systems. In addition, a strong understanding of credit card systems particularly dispute management and chargeback processes for * and Client is essential.
Key Responsibilities

• Engage with key stakeholders including business users, IT teams, and subject matter experts to collect and document comprehensive business requirements.
• Translate business needs into functional specifications, user stories, and detailed process flows for technical implementation.
• Evaluate existing dispute management processes to uncover inefficiencies and areas ripe for modernization.
• Develop and propose process enhancements that utilize Appian s robust capabilities, ensuring improved efficiency, compliance, and user experience.
• Utilize in-depth knowledge of credit card systems, with a focus on disputes and chargeback processes aligned with * and Client guidelines.
• Analyze current practices in relation to industry standards and recommend improvements to maintain compliance and optimize operations.
• Collaborate with the technical team to design, test, and implement modernized solutions on the Appian platform.
• Oversee the integration of new processes into existing workflows, ensuring smooth transition and minimal disruption.
• Serve as the primary liaison between business units and IT, ensuring clear and consistent communication throughout the project lifecycle.
• Prepare training materials and lead training sessions for end-users to promote effective adoption of the new system.
• Develop test plans and participate in system testing to validate that solutions meet business requirements.
• Monitor and assess post-implementation performance and bring forward recommendations for further optimization.
• Identify, mitigate, and communicate project risks and issues while ensuring alignment with strategic goals.
• Solid understanding of business process mapping, requirements elicitation, and functional specification development.
• Ability to translate complex business challenges into streamlined technical solutions using modern digital tools.
• Proficiency in agile methodologies and project management best practices.

Qualifications

• Bachelor s degree in Business Administration, Information Technology, or a related field. Master s degree or MBA is a plus.
• Business Analysis certifications (e.g., CBAP, PMI-PBA)
• Appian-specific certifications or equivalent experience with other low-code platforms.
• Demonstrated experience with low-code platforms; prior exposure to Appian is highly preferred.
• Demonstrated understanding and practical experience in credit card systems, specifically in handling disputes and chargeback processing in adherence with * and Client standards.
• Familiarity with dispute management systems or card services is an asset.

Sumit kumar Account/Delivery Manager, Tanisha Systems Inc Phone: Email: | Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830 Linkedin:

Additional Job Details:

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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