Pega Lead System Architect (Healthcare Contact Center)

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Pega PRPC / Pega 8.x Development
Pega Lead System Architect (CLSA)
Pega Customer Service for Healthcare
Healthcare Domain (Payer/Provider)
Integration (REST/SOAP
CRM
CTI
EHR/EMR
DB)
Management
Medicaid
Medicare
Mentorship
Google Cloud Platform
Design Review
Electronic Health Record (EHR)
FOCUS
Customer Relationship Management (CRM)
Collaboration
Good Clinical Practice
Communication
Health Care
High Availability
Leadership
Microsoft Azure
Pega
Pega PRPC
Customer Experience
Customer Service
Data Analysis
Database
HIPAA
Amazon Web Services
Authorization
Telephony
Workflow
Process Modeling
Business Process Management
Cloud Computing
LSA
Process Management
Regulatory Compliance
SOAP
Scalability
Stakeholder Management

Job Details

Title: Pega Lead System Architect (Healthcare Contact Center)

Location: Alpharetta GA Onsite Role

Job Description:

Skill Matrix

Skills

Years of Exp

Year Last Used

Rating (Out of 10)

Pega PRPC / Pega 8.x Development

Pega Lead System Architect (CLSA)

Pega Customer Service for Healthcare

Healthcare Domain (Payer/Provider)

Integration (REST/SOAP, CRM, CTI, EHR/EMR, DB)

Job Summary:

We are seeking an experienced Pega Lead System Architect (LSA) to lead the design and implementation of Pega-based solutions for our Healthcare Contact Center initiatives. This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, maintainable delivery.

Key Responsibilities:

  • Lead the architecture, design, and implementation of Pega solutions tailored for Healthcare Contact Center platforms.
  • Define and enforce enterprise-level standards and best practices for Pega development.
  • Collaborate with business stakeholders, product owners, and technical teams to design solutions that support member services, claims, eligibility, and care management interactions.
  • Mentor and guide Pega developers; conduct code/design reviews and ensure adherence to best practices.
  • Analyze and resolve performance issues, ensuring scalability and high availability.
  • Stay updated with the latest Pega Customer Service for Healthcare framework and Contact Center capabilities.

Requirements:

  • Pega Certified Lead System Architect (CLSA) certification is mandatory.
  • 8+ years of experience in Pega PRPC development, including at least 2+ years as a Pega LSA.
  • Strong expertise in Pega 8.x or later, with deep knowledge of Pega Customer Service for Healthcare.
  • Experience implementing Healthcare Contact Center workflows (member inquiries, benefits, prior authorization, claims, appeals, provider interactions, etc.).
  • Strong knowledge of Case Management, BPM, and Integration frameworks.
  • Hands-on integration experience with REST/SOAP services, EHR/EMR systems, CRM, CTI (telephony), and healthcare data sources.
  • Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

  • Experience with US Healthcare Payer/Provider domain (Medicare, Medicaid, Commercial plans).
  • Exposure to cloud platforms (AWS, Azure, Google Cloud Platform) and modern data/analytics integration in Contact Centers.
  • Knowledge of regulatory compliance (HIPAA, PHI handling).

Alchemy: Transforming Your Professional Vision into Reality

Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.

Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.

With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.

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