Overview
On Site
Depends on Experience
Contract - W2
Job Details
Support Technician
On-site: Fallbrook Drive, Houston, TX 77038
3+ month W2 Contract
2+ years of experience with various operating systems and hardware platforms including Ubuntu Linux, ChromeOS, MacOS, & Windows
Estimated pay range for this position is USD $30.00/Hr. - USD $35.00/Hr.
Our client is looking for a Support Technician to join the Technical Services team to provide world class, individualized support for our enterprise. We are looking for individuals that are comfortable working autonomously, in a fast-paced environment, but value being part of a team.
As a qualified candidate, you are Customer-obsessed. You start from a place of empathy with our customers and shepherd them through the process of resolving whatever issue is impacting them.
Delivering a great customer experience is a large part of where you derive job satisfaction. You have the ability to take initiative on small projects. You are skilled at creating and maintaining technical documentation and understand the benefits of creating a self-service environment for our customers. You are comfortable working as an individual contributor and being part of a team that is driving towards shared objectives.
You thrive in a problem-solving environment and collaborating with others to provide world class support and service. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
In this role, you will:
Must Have Qualifications:
Preferred Qualifications:
The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
On-site: Fallbrook Drive, Houston, TX 77038
3+ month W2 Contract
2+ years of experience with various operating systems and hardware platforms including Ubuntu Linux, ChromeOS, MacOS, & Windows
Estimated pay range for this position is USD $30.00/Hr. - USD $35.00/Hr.
Our client is looking for a Support Technician to join the Technical Services team to provide world class, individualized support for our enterprise. We are looking for individuals that are comfortable working autonomously, in a fast-paced environment, but value being part of a team.
As a qualified candidate, you are Customer-obsessed. You start from a place of empathy with our customers and shepherd them through the process of resolving whatever issue is impacting them.
Delivering a great customer experience is a large part of where you derive job satisfaction. You have the ability to take initiative on small projects. You are skilled at creating and maintaining technical documentation and understand the benefits of creating a self-service environment for our customers. You are comfortable working as an individual contributor and being part of a team that is driving towards shared objectives.
You thrive in a problem-solving environment and collaborating with others to provide world class support and service. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
In this role, you will:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Demonstrate exceptional customer service orientation through user interactions
- Troubleshoot wide variety of user issues to resolution
- Walk customer through problem-solving process
- Follow up with customers to ensure issue has been resolved
- Ensure proper documentation process and solutions to ticketed issues
- Assist on-boarding of local employees (machine provisioning and onboarding session)
- Ensure security and efficiency of IT infrastructure
- Provide “Smart hands” for various IT and partner organizations as needed (Network/AV, Facilities, etc.)
Must Have Qualifications:
- Exceptional customer service orientation
- Excellent communication skills and ability to document and explain technical details clearly and concisely
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Patience for dealing with difficult customer-service situations
- 2+ years of experience with various operating systems and hardware platforms including Ubuntu Linux, ChromeOS, MacOS, & Windows
- Proven ability to learn new technologies quickly to a high level of proficiency
- Ability to manage multiple tasks concurrently in a fast-paced environment
- Proven experience in a heavy customer focus position involving technical knowledge and system troubleshooting
Preferred Qualifications:
- Experience working with modern Cloud IAAS / PAAS providers including Okta, Atlassian, Google Workspace, Slack
- Familiarity with Unix and Windows Shell terminal
- Bachelor's degree in computer science or a related technical field, or equivalent professional work experience
The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.