Salesforce Service Cloud Chat

Overview

Hybrid
$110,000 - $120,000
Full Time

Skills

Salesforce Service Cloud and chat

Job Details

Job Role: Salesforce Service Cloud Chat

Job Location: NYC,NY , Chicago, IL , Atlanta , GA

Job Type; Full Time

We are seeking a seasoned professional with 7-10 years of experience, including 5+ years specializing in Salesforce Service Cloud and chat development. T

The ideal candidate will have hands-on expertise in Salesforce Service Cloud, particularly in implementing, configuring, and customizing features to optimize customer service operations. Proficiency in Salesforce Lightning, Apex, and Visualforce is essential, with a strong emphasis on integrating chat solutions into Salesforce environments.

Experience with chat development and integration is highly valued, demonstrating the ability to deliver seamless conversational AI experiences aligned with business needs.

Responsibilities

  • Implement and maintain chat features within Salesforce Service Cloud, including configuration and customization based on business needs.
  • Integrate third-party chat solutions with Salesforce for a comprehensive customer service experience.
  • Collaborate with business stakeholders to gather requirements and propose technical solutions that enhance customer interactions.
  • Conduct thorough testing and debugging of chat functionalities to ensure reliability and effectiveness.
  • Participate in Agile development processes, contributing to sprint planning, daily stand-ups, and retrospectives.
  • Provide ongoing support and maintenance for the Service Cloud deployment, ensuring best practices in system performance and user experience.
  • Stay updated on Salesforce releases and new features related to Service Cloud and chat capabilities, incorporating enhancements as applicable.
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