Overview
On Site
$20,000 - $25,000
Full Time
Skills
Support Engineer
technical support
Job Details
Job Description
- Excellent in Analytical & Presentation Skills
- Have knowledge of utilizing ticketing tools and knowledge base documentation
- Good Technical and Communication skills and ability to articulate technical issues.
- Analyse and resolve complex issues without oversight.
- Act as a technical support executive to drive customer satisfaction.
- Deeply analyse queries and resolve issues related to relevant systems and aspects, including Databases, API, etc.
- Constantly looking for ways to improve processes.
- Implementing new initiatives and innovative ideas
- Ensure that SLA is met at the required standard of quality.
- Build and maintain technical documentation (Troubleshooting guides, FAQs, Tutorials, etc)
- Identify and report bugs to developers, and work with DevOps to fix tech problems.
- Share gained knowledge across the team.
- Ensuring adherence to all company approved policies and procedures.