Customer Care Representative

  • Frisco, TX
  • Posted 12 hours ago | Updated 12 hours ago

Overview

Hybrid
Depends on Experience
Full Time

Skills

customer care
CRM tools

Job Details

Required Skills & Qualifications

  • Proven experience in customer support, technical support, or a similar role.

  • Strong problem-solving and troubleshooting skills with a detail-oriented mindset.

  • Ability to work with multiple systems and tools (Zendesk, CRM platforms, order management tools).

  • Excellent communication skills both written and verbal with a customer-first approach.

  • Analytical mindset to identify trends and propose solutions for process improvements.


Preferred Skills

  • Familiarity with automation tools or scripting to optimize workflows.

  • Experience working with cross-functional teams (engineering, product, operations).

  • Knowledge of data analysis tools for trend identification and reporting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.