Field Service Lead

We are currently hiring a Field Service Lead for a long term contract located in the Dallas Ft. Worth area The ideal candidate must have an experience as a Team Lead, Manager, or other Leadership position. This position requires at least 3 days onsite in one of the locations listed below. If selected, your duties and responsibilities associated with this position will include, but not be limited to, the following:

• Performing planning, organizing, staffing, leading, and disciplinary actions.
• Serving as an escalation point and assisting in troubleshooting and resolving software and hardware failures as needed.
• Providing technical support, training, process creation and leading various project efforts
• Providing exceptional local leadership and mentoring to junior Technicians

Minimum Qualifications Required

• 4 yrs. of prior work experience providing white-glove executive level support
• 5 yrs. of prior work experience leading a support team
• 5 yrs. of prior work experience in KPI management
• 5 yrs. of prior work experience troubleshooting IT hardware and peripherals in an enterprise environment.
• 5 yrs. of prior work experience support Microsoft Productivity tools such as Office 365 and MS Teams.
• Must be located in any of the following areas:
  • Dallas
  • Fort Worth
  • Waco
  • Atlanta
  • Paris
  • Wichita Falls
  • Amarillo
  • Lubbock

Preferred Qualifications:

• 5 yrs. of prior work experience creating technical knowledge articles
• 4 yrs. of prior work experience utilizing ServiceNow in a support environment
• 5 yrs. of prior work experience in a multi-vendor environment for support operations.

What We Provide:

• Competitive Compensation
• Medical, Dental, Vision and Life Insurance Options

ship is not available for this position, nor is relocation assistance. Luna Data Solutions is an Equal Opportunity Employer.