Overview
On Site
$20 - $25
Contract - W2
Contract - 3 Month(s)
Skills
Contact Center
WebChat
Email
Phone
Chat
Customer Support
Customer Service
Customer Satisfaction
Troubleshoot
MS Office
Spanish
Job Details
Title: Contact Center Technician
Location: Cary, NC (100% Onsite)
Duration: 3-6 Months Contract -To-Hire
Rate Range: $20 - $25 per hour on W2
Job Description:
- The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources.
- Support client websites, and Client web-based services through telephone, e-mail, and chat.
- Troubleshoot issues and feedback by existing Users and/or development teams.
- Interact with customers to provide a high level of customer satisfaction and support.
- Assist with Feature Updates to Existing Users.
- Support Deployment of New Reports from Staging to Production environments.
- Performs other related duties as required and assigned.
- Demonstrates behaviors which are aligned with the organization's desired culture and values.
Required Skills:
- 1-3 years of work experience providing user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Must be able to speak in Spanish language.
- Ability to comprehend, research, and summarize information to respond to user questions.