Overview
On Site
USD 43.00 - 52.00 per hour
Full Time
Skills
Kubernetes
PostgreSQL
Routing Protocols
OSPF
EIGRP
Border Gateway Protocol
Dragon NaturallySpeaking
DNS
DHCP
TCP
UDP
Secure Shell
Telnet
RADIUS
TACACS
Management
TFTP
FTP
SFTP
SCP
SNMP
SMTP
Nexus
Dashboard
SD
WAN
Virtual Private Network
Computer Networking
Wireshark
Cisco Packet Tracer
Log Analysis
PuTTY
SecureCRT
Problem Solving
Conflict Resolution
Communication
Facilitation
Public Speaking
Presentations
Coaching
Technical Support
Collaboration
Wireless Communication
Computer Hardware
Debugging
Tier 2
Customer Support
Network
Cisco
CISSP
Cisco Certifications
Design Architecture
Scheduling
Help Desk
Taxes
Life Insurance
Business Transformation
Law
Job Details
DNAC/Catalyst Center Skill Requirements:
System Management - Catalyst Center formerly DNAC (Digital Networking Architecture Center), Kubernetes, and Postgres preferred
Hands on expertise troubleshooting/supporting any of the following:
o Routing protocols: OSPF, EIGRP, BGP
o General protocols: DNS, DHCP, ARP
o Transport protocols: TCP, UDP, QUIC
o Network access protocols: SSH, TELNET, RADIUS, TACACS
o File management protocols: TFTP, FTP, SFTP, SCP
o Notification protocols: SNMP, SMTP, SYSLOG
o Cisco technologies: VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator (NDO), Wireless, SD-WAN, VPN, AnyConnect, and Stealthwatch
o Networking tools: wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT,
Cisco CCNA-CCIE equivalent expertise troubleshooting
Resolution leader, problem-solving - troubleshooting methodology
Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
A team player focused on customer success
B.S. degree in a technical field (CS/EE preferred)
Description
This team provides second/third level technical support within multiple disciplines: R/S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve & debug product problems.
Job Description:
As part of the team, you will join a team of 30-Tier 2 and 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.
Top Skills:
1) Catalyst Center/DNAC
2) 3-5 years of experience troubleshooting in a network/ Data Center environment
Nice to Haves:
Broad exposure/understanding of network products and protocols
Cisco Network Certifications (i.e., CCNA, CCIE, CISSP, CCNP, CCDA, etc.)
Day-to-Day Responsibilities are broken into two parts:
1) 50% of their day (4 hrs) will be spent taking customer calls for support. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.
2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved).
The engineers day typically consists 2-3 new issues per day and 10-15 cases in their backlog. This person also needs the ability to assess the customer's situation, and help develop an action plan that will result in a resolution. This is not a design/architecture role. This is heavy interaction with their customers and troubleshooting the issues.
All of these will require some combination of the following: troubleshooting, scheduling meetings with vendors and/or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers.
This role is not like a help desk. This person will be doing higher level troubleshooting that requires them to work with other technical SME's to provide resolution.
This position is 100% remote.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $43.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
System Management - Catalyst Center formerly DNAC (Digital Networking Architecture Center), Kubernetes, and Postgres preferred
Hands on expertise troubleshooting/supporting any of the following:
o Routing protocols: OSPF, EIGRP, BGP
o General protocols: DNS, DHCP, ARP
o Transport protocols: TCP, UDP, QUIC
o Network access protocols: SSH, TELNET, RADIUS, TACACS
o File management protocols: TFTP, FTP, SFTP, SCP
o Notification protocols: SNMP, SMTP, SYSLOG
o Cisco technologies: VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator (NDO), Wireless, SD-WAN, VPN, AnyConnect, and Stealthwatch
o Networking tools: wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT,
Cisco CCNA-CCIE equivalent expertise troubleshooting
Resolution leader, problem-solving - troubleshooting methodology
Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
A team player focused on customer success
B.S. degree in a technical field (CS/EE preferred)
Description
This team provides second/third level technical support within multiple disciplines: R/S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve & debug product problems.
Job Description:
As part of the team, you will join a team of 30-Tier 2 and 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.
Top Skills:
1) Catalyst Center/DNAC
2) 3-5 years of experience troubleshooting in a network/ Data Center environment
Nice to Haves:
Broad exposure/understanding of network products and protocols
Cisco Network Certifications (i.e., CCNA, CCIE, CISSP, CCNP, CCDA, etc.)
Day-to-Day Responsibilities are broken into two parts:
1) 50% of their day (4 hrs) will be spent taking customer calls for support. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.
2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved).
The engineers day typically consists 2-3 new issues per day and 10-15 cases in their backlog. This person also needs the ability to assess the customer's situation, and help develop an action plan that will result in a resolution. This is not a design/architecture role. This is heavy interaction with their customers and troubleshooting the issues.
All of these will require some combination of the following: troubleshooting, scheduling meetings with vendors and/or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers.
This role is not like a help desk. This person will be doing higher level troubleshooting that requires them to work with other technical SME's to provide resolution.
This position is 100% remote.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $43.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.