Technical Help Desk Representative

Technical Help Desk Representative

BCforward is currently seeking a highly motivated Technical Help Desk Representative in Auburn Hills, MI.

Position Title: Technical Help Desk Representative

Location: Auburn Hills, MI

Anticipated Start Date: 10-20-2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $22.95/hr. to $22.74/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.


• The Technical Helpdesk Representative can resolve complex problems immediately, while more complex problems are escalated for resolution.


• The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

The Technical Helpdesk personnel must possess the following essential skills:

• Professional work history or training with a focus on IT or automotive systems


• Customer contact experience


• Self-motivated with a proactive approach to meeting and exceeding customer expectations.


• Computer hardware and software experience


• Knowledge of LAN/WAN IT infrastructure


• Ability to diagnose and repair PC hardware/ networking components


• Substantial problem-solving abilities


• Ability to work and thrive in a team environment


• Always maintain a professional image


• Exceptional communications and organizational Skills


• Dedication to excellent attendance

Keywords:

Help Desk, IT Support, PC Hardware & Software

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244649 when responding to this ad.