Computer Field Service Technician

About Cogent: Cogent InfoTech, a leader in consulting solutions, prides itself on delivering top-notch services and talent to our 150+ Government and 70+ Commercial clients. We are currently expanding our team to support one of our key clients more effectively.

Job Title: Computer Field Service Technician

Location: Columbia, MD 21046, USA

Working Hours: 40 hours/week with possible overtime, Shift Timing may vary, but will be in a day shift from 8 am to 5 pm

Job Description :

• Upgrade/repair/deploy Dell, Apple, Chrome devices, and associated computer peripherals.
• Installing, re-imaging, configuring, and deploying systems.
• Communicate positively and effectively with staff, administration, and co-workers.
• Maintains a working knowledge of current technology and trends as they relate to the HOPSS.
• Maintains all work tools, workspace, equipment, and vehicles professionally.
• Interacts with staff to resolve issues and maintain optimal system performance.
• Utilize the client s service order ticketing system to ensure customer requests are addressed following the documented client s Technology Department service level agreements.
• Perform other duties as assigned.

Education:

• High school diploma or GED equivalent.

Required Skills:

• One year of work experience supporting, installing, troubleshooting, testing, diagnosing, repairing, and replacing computer equipment, network equipment and peripheral equipment.
• Ability to perform work requiring climbing, walking, sitting, squatting and/or physical exertion
  Ability to lift heavy loads of 40 lbs. or more.
• Knowledge of associated equipment used to test and repair computer equipment, network jacks and systems.
• Knowledge of the basic and applied principles of computer and network theory.
• Knowledge and ability of troubleshooting capabilities for all aspects of technical support.
• Knowledge and demonstrated ability to plan, organize, prioritize, and manage service orders.
• Excellent interpersonal and oral communication skills.
• Excellent customer service experience.
• Valid Maryland Class C driver's license and good driving record (2 or less points on the record)

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants

or employees based on race, color, religion, national origin, age, sex, pregnancy (including

childbirth or related medical condition), genetic information, sexual orientation, gender

identity, military status, citizenship, or any other class protected by applicable law