Customer Care Coordinator

Stefanini Group is hiring!

Stefanini is looking for an Customer Care Coordinator in Southfield, MI 48033 (Hybrid)

For quick Apply, please reach out to Maria Teresa Paje, call / email:



Job Title: Customer Care Coordinator

Location: 26701 Telegraph Rd, Southfield, MI 48033

Hybrid 3 days in Southfield office (Monday through Wednesday) and 2 days from home (Thursday and Friday)

Schedule: 8:00 AM to 5:00 PM



OverviewUnder direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Client primary point of contact for customers.Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customer issues. Whether it's answering questions, directing customers to the Client product experts, or following up on a shipment, we consider our Customer Care team to be our problem solving and solution champions , delivering winning results to customers.



As Customer Care Coordinator, You Create Chemistry By Collaborating effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Client ability to satisfy them.Understanding and following customer non-conformance process.Completing material availability inquiries and price discrepancy reportingPerforming concise and timely accounts receivable conciliation.Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sale/product management and customers. Providing consistent quality service and acting as liaison for customers and external service providers.Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination.



If you Have a HS Diploma or equivalent with at least 2 years of professional experience (internships included).Have a bachelor's degree with at least one year experience.Have demonstrated computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications.Can handle multiple PC applications.Have ability to interact with the customer in helpful and friendly manner and to understand customer needs.Are adapt at multitasking and capable of handling multiple responsibilities simultaneously. Can set priorities and manage time in a very dynamic working environment.Have proven ability to work well in a team environment and help achieve common goals.Have strong oral and written communication skills and strong problem-solving skills.



It is Desired Knowledge and/or skill in SAP (S4HANA).Developed business acumen.Knowledge of Non-conformance Management (NCM) process.Basic knowledge of eCommerce platforms.



Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.



Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.



About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.



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