Collection Supervisor

Role: Collection Supervisor

Location: 29 Gallatin Pl, Brooklyn, NY 11201

The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses.

Job Responsibilities:

• Ensures efficient operation of the unit and manage the daily workflow.
• Plan, organize, direct, and manage daily activities of staff.
• Conduct agent live call monitoring and evaluations. Provide constructive feedback and coaching.
• Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign completion and agent call numbers
• Prepare and analyze of various reports regarding agent statistics, income execution production and revenue generated from collection and enforcement activities
• Monitors the process of Income Executions (wage garnishments) for outstanding judgments
• Ensures the accuracy of information subpoenas for employment verification
• Verifies employment and Social security data for Income Executions including research on Lexis Nexis
• Interacts with various New York City Marshals regarding inquiries and resolution of outstanding issues
• Review and update procedural manuals for Collection and Enforcement units

Qualifications:

• Bachelor s degree required.
• Supervisory and/or operations experience with the ability to successfully manage and train staff
• 2-3 years of collections or customer service experience with a corporate or government agency
• Strong communication and interpersonal skills, both written and verbal
• Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
• Debt collections experience in a call center environment
• Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
  
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.