Overview
On Site
USD 25.00 - 35.00 per hour
Full Time
Skills
Help Desk
Identity Management
Cloud Computing
Microsoft Azure
MSP
Issue Tracking
Microsoft Operating Systems
Microsoft Windows Server
Computer Hardware
Network
Microsoft Windows
Management
Attention To Detail
Preventive Maintenance
Project Management
Performance Management
Customer Service
Research
Documentation
Knowledge Base
Customer Support
Technical Support
ConnectWise
BMC Remedy
Conflict Resolution
Problem Solving
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
-Respond to and resolve incoming support requests from clients via phone, email, or ticketing system
-perform routine IT tasks such as user account management, software installations, and device configurations
-Assist with the implementation and maintenance of cloud-based technologies like Azure AD (add/remove and make changes)
-Really want someone who has worked in an MSP experience
-Autotask - Ticketing Systems, but any ticketing system
-working with multiple clients but they have
-Collaborate with system engineers on more complex issues or new environment setups
-Provide a high level of customer service and act as a point of contact for clients
-All the inbound calls and tickets are going to flow through our operations team. They have a service coordinator that's a dispatcher and a lot of MSPS call the dispatcher, but she's assigning tickets. So the tech is really just working for their calendar.
Skills
Windows 10, Entra ID, O365, Windows Server
Additional Skills & Qualifications
Strong computer hardware, software, and network troubleshooting skills (primarily Windows environments)
Has a passion for computers and technology, and a desire to help others
Is comfortable meeting and speaking to new people
Excellent listening skills to understand client IT problems
Excellent time management and organization skills, works well under pressure
Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc.
Available Monday - Friday 8am - 5pm
Willing and able to work some evenings and weekends
Essential Functions:
Provide remote and occasional onsite IT technical support to client end users with the highest quality in customer service
Create and process all customer service requests to resolve client issues in a timely fashion
Perform onsite technical support and system installation at client sites as needed
Utilize research tools for reviewing client documentation as needed in support activities
Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
Attend company meetings as required
Knowledge & Experience:
Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
Excellent problem-solving skills to be able to efficiently work client issues to resolution.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Respond to and resolve incoming support requests from clients via phone, email, or ticketing system
-perform routine IT tasks such as user account management, software installations, and device configurations
-Assist with the implementation and maintenance of cloud-based technologies like Azure AD (add/remove and make changes)
-Really want someone who has worked in an MSP experience
-Autotask - Ticketing Systems, but any ticketing system
-working with multiple clients but they have
-Collaborate with system engineers on more complex issues or new environment setups
-Provide a high level of customer service and act as a point of contact for clients
-All the inbound calls and tickets are going to flow through our operations team. They have a service coordinator that's a dispatcher and a lot of MSPS call the dispatcher, but she's assigning tickets. So the tech is really just working for their calendar.
Skills
Windows 10, Entra ID, O365, Windows Server
Additional Skills & Qualifications
Strong computer hardware, software, and network troubleshooting skills (primarily Windows environments)
Has a passion for computers and technology, and a desire to help others
Is comfortable meeting and speaking to new people
Excellent listening skills to understand client IT problems
Excellent time management and organization skills, works well under pressure
Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc.
Available Monday - Friday 8am - 5pm
Willing and able to work some evenings and weekends
Essential Functions:
Provide remote and occasional onsite IT technical support to client end users with the highest quality in customer service
Create and process all customer service requests to resolve client issues in a timely fashion
Perform onsite technical support and system installation at client sites as needed
Utilize research tools for reviewing client documentation as needed in support activities
Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
Attend company meetings as required
Knowledge & Experience:
Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
Excellent problem-solving skills to be able to efficiently work client issues to resolution.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.