Overview
On Site
95k - 100k
Full Time
Skills
Data Analysis
Computer Hardware
Software Support
SaaS
Web Applications
Tier 1
Tier 3
Microsoft SQL Server
Help Desk
Zendesk
SQL
Windows PowerShell
Bash
Scripting
PASS
Security Clearance
Customer Facing
Management
Customer Support
Regulatory Compliance
Microsoft Azure
Insurance
SAP BASIS
Job Details
A growing SaaS shop in the waste management industry is looking for a Tier 3 Support/Systems Engineer to join their team full-time and in the office 3-4 days per week. They are located right inside the Miami International Airport!
This is an exciting opportunity to make a difference in their IT department as they continue to grow their popular software platform for monitoring data analytics of waste management and janitorial services for major sport arenas, airports, and large corporate buildings. You will be working daily with ZenDesk, SQL, PowerShell, Bash, and Azure services.
You will be helping assist them with both hardware/software support, troubleshooting SaaS web applications, tier 1-3 helpdesk tickets, and handling escalation tickets. Enjoy traveling to cool places and visiting awesome sporting event arenas for work? Apply now!
Required Skills & Experience
Desired Skills & Experience
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is an exciting opportunity to make a difference in their IT department as they continue to grow their popular software platform for monitoring data analytics of waste management and janitorial services for major sport arenas, airports, and large corporate buildings. You will be working daily with ZenDesk, SQL, PowerShell, Bash, and Azure services.
You will be helping assist them with both hardware/software support, troubleshooting SaaS web applications, tier 1-3 helpdesk tickets, and handling escalation tickets. Enjoy traveling to cool places and visiting awesome sporting event arenas for work? Apply now!
Required Skills & Experience
- 5+ years of experience as a Systems/ Tier 3 Support Engineer
- Strong knowledge of SQL server
- Experience with level 3 of helpdesk tickets
- Advanced abilities with ZenDesk
- Ability to build and run SQL, PowerShell, and Bash scripts
- Ability to pass a Security Clearance
Desired Skills & Experience
- Ability to commute to the office in Miami, FL
- Prior client-facing experience
- Overseeing client support SLAs to ensure compliance
- Infrastructure monitoring experience with Azure Monitoring
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- PTO
- 401K + matching
- Commuter benefits
- Office lunches weekly
- Pet Insurance
- And more!
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.