ServiceNow HRSD Architect

    • Vanguard
  • Charlotte, NC
  • Posted 28 days ago | Updated 7 hours ago


On Site
Full Time


HR management
Case management
Knowledge management
Generative Artificial Intelligence (AI)
Performance management
Talent management
Contact center
Learning management
Service delivery
Enterprise architecture
Value engineering

Job Details

Core Responsibilities
  • Will configure the platform (ServiceNow) to set up new functionality related to HR case management, knowledge management, dashboards, generative AI chatbot + predictive intelligent search capabilities, and guided employee journey workflows.
  • Will be responsible for migrating data and mimicking the set-up from current HR platform (Salesforce) to ServiceNow
  • Will coordinate with several HR leaders across functional areas like talent acquisition, total rewards (compensation & benefits), payroll, performance management, talent development, etc.
  • Will partner with the Employee Experience and HR Contact Center (1Crew) teams to design a future state solution that is easy to use and meets enterprise needs
  • Will build integrations between ServiceNow and other platforms such as the intranet (CrewNet), Human Capital Management Tool (Workday), Learning Management Platform (Degreed), Finance (Oracle), and Facilities (PlanOn).
  • Will maintain the security and access to the platform
  • Owns the ongoing ServiceNow HR Service Delivery product roadmaps and architecture, according to business strategies and enterprise architecture
  • Collaborates with the broader architecture community to ensure that their products align with target architectures and technology roadmaps and provides input on required platform capabilities and improving development tools/processes
  • Works with other product teams, technology experts, and business stakeholders to provide functional support
  • Assists in the development of and management of architecture governance process(es)
  • Tracks industry trends and maintains knowledge of new technologies
  • Prepares and presents product-related documentation
  • Mentors less experienced crew members and contributes to overall development of the organization
      • ServiceNow HR Service Delivery (HRSD) certified and/or previous experience implementing HRSD, including case + knowledge management, virtual and live agent chat, employee journeys/workflows, and Employee Center Pro
      • Minimum of eight years related work experience, with at least three years of technology architect experience.
      • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
    Special Factors


    Vanguard is not offering visa sponsorship for this position.

    About Vanguard

    We are Vanguard. Together, we're changing the way the world invests.

    For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

    We want to make success accessible to everyone. This is our opportunity. Let's make it count.

    Inclusion Statement

    Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

    We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

    When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

    Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

    How We Work

    Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.