Overview
On Site
USD 91,000.00 - 134,000.00 per year
Full Time
Skills
Storage
Cloud Computing
Apache Hadoop
Big Data
HPC
IoT
Embedded Systems
Field Service
Technical Support
Service Level
ROOT
Servers
Research
Customer Satisfaction
Repair
x86
Computer Hardware
PASS
Security Clearance
Conflict Resolution
Typing
Military
Linux
Computer Networking
Authorization
Training
Forms
Job Details
Job Req ID: 27279
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking an experienced Field Service Engineer to provide dedicated, on-site technical support for Oak Ridge National Laboratory (ORNL) in Oak Ridge, Tennessee. This position operates in a classified government environment and requires an active Top Secret clearance or the ability to obtain one.
The successful candidate will serve as the primary technical resource for ORNL, ensuring rapid response within established Service Level Agreements (SLAs), while also providing support to other regional customers, including work on liquid-cooled high-performance.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Primarily work in a Datacenter environment at customer site
Provide on-premise field repair at customer facility
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determines requirements and/or root cause of technical issues by working with customers in person
Answers inquiries by clarifying desired information; researching, locating, and providing information
Hands-on work on servers and computers/networking equipment
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers and developers
Provide and contribute information such as fault triage and training materials
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Qualifications:
Associates or Bachelors degree preferred
Minimum of 5 years hands-on experience servicing enterprise x86 server platforms, preferably Supermicro hardware.
U.S. Citizenship (required for security clearance eligibility).
Active Top Secret Clearance preferred; must be able to successfully pass a background investigation for clearance.
Experience in talking with customers and conflict resolution
Touch-type 40+ WPM.
Relevant experience, including military experience or CLEP may be counted towards degree
Background in Linux or networking is a plus
Can travel 15 days per year
Must have authorization to work in the US without sponsorship
Salary Range
$91,000 - $134,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking an experienced Field Service Engineer to provide dedicated, on-site technical support for Oak Ridge National Laboratory (ORNL) in Oak Ridge, Tennessee. This position operates in a classified government environment and requires an active Top Secret clearance or the ability to obtain one.
The successful candidate will serve as the primary technical resource for ORNL, ensuring rapid response within established Service Level Agreements (SLAs), while also providing support to other regional customers, including work on liquid-cooled high-performance.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Primarily work in a Datacenter environment at customer site
Provide on-premise field repair at customer facility
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determines requirements and/or root cause of technical issues by working with customers in person
Answers inquiries by clarifying desired information; researching, locating, and providing information
Hands-on work on servers and computers/networking equipment
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers and developers
Provide and contribute information such as fault triage and training materials
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Qualifications:
Associates or Bachelors degree preferred
Minimum of 5 years hands-on experience servicing enterprise x86 server platforms, preferably Supermicro hardware.
U.S. Citizenship (required for security clearance eligibility).
Active Top Secret Clearance preferred; must be able to successfully pass a background investigation for clearance.
Experience in talking with customers and conflict resolution
Touch-type 40+ WPM.
Relevant experience, including military experience or CLEP may be counted towards degree
Background in Linux or networking is a plus
Can travel 15 days per year
Must have authorization to work in the US without sponsorship
Salary Range
$91,000 - $134,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.