Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Innocation
Customer Satisfaction
Job Details
We are trying to source Sr. Customer and Innovation Specialist for our direct client at Brooklyn, NY. We need Senior innovation Specialist who will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach.
This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services
It will be a Long Term onsite position at Brooklyn, NY
Key duties include:
- Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
- Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
- Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
- Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
- Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders
MINIMUM REQUIREMENTS:
Experience:
- 5+ years of experience in innovation and client experience.
- 5+ years of experience in customer service and client-facing roles.
Skills:
- Excellent communication skills, able to convey technical issues to non-technical audiences.
- Proficiency with innovation tools and technologies.
- Strong communication skills. o Detail-oriented with a focus on process and quality.
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