Genesys Chatbot consultant/IVR Developer- Remote

  • Posted 1 day ago | Updated 21 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Genesys
Chatbot
Cloud CX Architect.
OAuth

Job Details

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers.

Hello,

Hope you are doing well!
Please do let me know if you are interested in the below role we have with our client.
Please share me your updated resume.

Genesys Chatbot consultant

12 Months Contract Minimum

Remote

Video hire

Responsibilities
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIs

Regards

Gulshan Chauhan

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