SAP Junior Technical Support Engineer

SAP

Daily Duties / Responsibilities:

The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the South Carolina Department of Public Health s Human Resources systems, with a primary focus on the SCEIS SAP ECC platform and other agency HR-related systems. This position is responsible for implementing system configuration changes, optimizing workflows, improving data quality, and supporting reporting needs based on technical capabilities and business requirements.

Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration, testing, documentation, and support of SAP HR modules, as well as identifying and implementing workflow-driven solutions to reduce manual processes and improve data integrity.

With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting, this position is essential to the successful modernization and efficiency of HR operations.

Required Skills:

1. Hands-on experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
2. Working knowledge of state HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
3. Strong skills in data validation, integrity monitoring, and issue resolution across HR systems.
4. Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
5. Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
6. Experience with role-based access control (RBAC) and position-driven system access configuration.
7. Strong problem-solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

Preferred Skills:

1. Experience with industry standard information security practices
2. Written and verbal communication skills
3. Understanding of IT development and implementation projects
4. Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
5. Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and SC InfoSec policies.

Thanks & Regards,

Mansi Jain