Help Desk / Desktop Support

Overview

Remote
$20 - $25
Contract - W2
Contract - 6 Month(s)

Skills

Help desk
Customer support
Active Directory
Computer networking
Analysis skills
IT support
Customer service
Desktop Support
Helpdesk
Help desk analyst
LAN
imaging
Deployment
Free Open Ghost
Ghost 8.0

Job Details

Remote in Colorado

Job Type : Contract Remote

Description :

Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.

Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.

The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.

Required Desktop Services:

Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus; but not required.

GHOST 8.0 or above experience a must.

Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.