Help Desk Analyst 2-HDA2 (778342) // F2F interview

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Help Desk Analyst

Job Details

Help Desk Analyst 2-HDA2 (778342)

Franklin or Madison County, OH

6 Months

Onsite Work

Need in person (F2F) interview

Job Description:

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

  • Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
  • Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
  • Interfaces with other platforms from bothhardware and software perspectives.
  • Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
  • Responds verbally and in writing to questionsand concerns.
  • Performs other duties as assigned.
  • Strong experience supporting Windows 11
  • Experience with file server management, activedirectory, GPO settings.
  • Travel is required

Skills:

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains Required 3 Years

Strong experience supporting Windows 11 Required 3 Years

Experience with file server management, active directory, GPO settings Required 3 Years

Very extensive knowledge with Windows 11, active directory, GPO settings Required 3 Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS) Required 3 Years

Experience with the Service Now IT service management application. Required 3 Years

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