Salesforce Business Analyst

MANDATORY SKILLS/EXPERIENCE

• 5+ years experience as a Business Analyst
• Strong analytical skills; ability to use data and metrics to back up assumptions,
• recommendations, and drive business decisions
• Strengths in problem solving, issue-resolution, with a demonstrated ability to manage
• multiple priorities in an agile development environment
• Ability to manage the work from teams of widely varying skills and levels
• Excellent verbal and written communication skills and great attention to detail
• Ability to translate business needs into technical requirements for development
• Must be able to translate technical specifications into functional requirements.
• Experience in complex workflow development projects with expertise in Software
• Development Life Cycle (SDLC) using the Waterfall and/or Agile methodology
• Familiarity with Agile development processes and JIRA
• Advanced skills in Microsoft Word, Project, Excel, Visio & PowerPoint.
• Manage multiple competing priorities of varying complexities through effective
• organization and communication while meeting deadlines, and working well under
• pressure.
• Passionate about work, self-motivated, high-energy, detail oriented, results-driven
• performer with excellent problem solving abilities.
• Must have superb communication skills and be able to effectively communicate complex
• analytical results, both written and verbally, in a clear and easy-to-understand manner
• with people regardless of their technical skill set.
• Must have excellent interpersonal, communication, presentation, writing, analytical,
• problem solving, information gathering, and customer service skills.
• Ability to work independently on strategic issues with users.
• Good understanding in Human Factor as it relates to user friendly design of interfaces,
• maximize usability, and improvement of worker efficiency.
• Ability to excel in a fast paced environment and adapt quickly to shifting priorities
• Highly analytical, able to break down complex business problems to technical
• requirements
• Must be able to define test scenarios and conditions, develop complete test plans and
• facilitate testing according to plan in support of Quality Assurance (QA) testing and User
• Acceptance Testing (UAT).

• Experience working in implementing enterprise systems and/or replacement of legacy systems
• Experience with SalesForce configuration
• Scrum experience
• Product Owner experience

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).