Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Change Management
Collaboration
Customer Satisfaction
Debugging
Documentation
Effective Communication
ITIL
Issue Resolution
Knowledge Base
Job Details
We are looking for Application Support Engineer for our client in Alpharetta, GA
Job Title: Application Support Engineer
Job Type: Contract
Job Description:
- We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.
- Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues.
- Provide expert-level troubleshooting and resolution for complex technical issues.
- Provide Level 1/Level 2 support for applications and systems.
- Monitor system performance and proactively identify potential issues.
- Respond and resolve incident tickets/change requests/service requests within defined SLAs.
- Perform root cause analysis and implement preventive measures.
- Collaborate with development and infrastructure teams for issue resolution.
- Create, maintain and update knowledge base for known issues and support documentation.
- Participate in on-call rotation and provide after-hours support as needed.
- Participate in client meetings and status reviews.
- Ensure compliance with ITIL processes (Incident, Problem, Change Management).
- Support in application deployment activities, patching and upgrades.
- Identify the improvement areas/manual activities & work on process improvements/automation.
- Communicate effectively & provide timely updates to stakeholders and end-users.
- Manage client escalations and have effective communication with client in calls as required.
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