Infrastructure Project Manager

BuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.

Job Title: Infrastructure Project Manager

Job Location: DownTown Dallas, TX onsite

Job Tenure: Full Time

Responsibilities and Duties:

Core Infrastructure (Cloud and Physical):

• Lead the planning, deployment, optimization, and management of Azure cloud services to ensure high availability, performance, resilience, security, scalability, and cost-effectiveness.
• Provide technical expertise and guidance on infrastructure-related projects and initiatives, collaborating with technology teams to troubleshoot and resolve infrastructure issues promptly.
• Develop and maintain documentation, policies, and procedures related to core infrastructure operations.

Network Operations:

• Manage and enhance the organization's network infrastructure, including LAN, WAN, and wireless networks, ensuring appropriate configuration, monitoring, and troubleshooting.
• Implement and maintain network security measures to protect against cyber threats and unauthorized access.

Employee Experience:

• Lead efforts to enhance the overall employee experience through dedicated support teams, relevant technology solutions, policies, procedures, runbooks, and operational metrics.
• Implement and manage technologies that improve remote work capabilities and flexibility.
• Collaborate closely with executive management to understand and address specific technology needs, ensuring the availability and functionality of technology resources.
• Assist in the evaluation and selection of technology solutions, negotiate contracts, and manage vendor relationships to ensure quality service and cost-effectiveness.
• Collaborate with cross-functional teams to design and implement solutions aligned with business requirements and industry best practices.
• Serve as a strategic partner to business leaders, aligning infrastructure initiatives with organizational goals.
• Provide governance through appropriate metrics and KPIs to measure infrastructure performance and ensure alignment with business objectives.
• Manage a team of infrastructure professionals, providing leadership, mentorship, and performance management.
• Stay current with emerging technologies and industry trends, making recommendations for continuous improvement.
• Foster a collaborative and innovative culture within the team, promoting continuous learning and development.

Requirements:

• Bachelor's degree in computer science, engineering, or related field; advanced degree preferred.
• Minimum 8 years managing people in an infrastructure environment, with a focus on Microsoft Azure cloud services and Microsoft 365.
• Hands-on technical expertise in Microsoft Azure, Microsoft 365, Windows and Mac OS environments, enterprise networks, information security, and SQL Server.
• Strong technical expertise in networking, cloud computing, and helpdesk support.
• Proven experience leading and managing cross-functional teams.
• Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Strong leadership skills with a track record of managing successful teams.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate are a plus.
• Experience in regulated environments, knowledge of risk management concepts, HIPAA regulations, SOC II standards a plus.
• Exceptional customer service orientation.
• Experience implementing and operating ITIL and IT governance processes.
• Strong process-oriented mindset and skill set.