Commercial Training Specialist

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $23.20 - $35.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

Commerce Bank is looking for a dynamic, service-focused and technically adept individual for our Commercial Systems Trainer role. The Commercial Systems Trainer is responsible for aiding in the design, development and delivery of process and systems training to a variety of client-facing and non-client facing roles across our Commercial and Small Business teams. The Trainer will work with the Commercial Training Team and systems teams on the design, development, and delivery of key systems and process training.

Essential Functions

• Responsible for supporting an overall systems and process training strategy for both onboarding and ongoing training.
• Facilitate both large and small groups in both a classroom or in a virtual environment
• Design, develop and delivery of systems training to a variety of client-facing and non-client facing roles across Commercial and Small Business Teams.
• Coordinate with the Commercial Training Team and systems teams on training materials
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong presentation skills with the ability to present to large or small group
• Knowledge of key communication principles and techniques when presenting training materials or improvements of systems
• Excellent interpersonal skills with the ability to effectively communicate both verbally and nonverbally and in a classroom or webinar setting
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to learn new systems and remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, PowerPoint, Excel, Teams and Outlook

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
• 2+ years in training facilitation, instructional design, development, and delivery of training programs within a corporate environment experience required
• 1+ year experience in financial services, Salesforce or other systems training experience preferred

* Hybrid Schedule : In office 3 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Sales Systems & Training Design Specialist I, II, and Senior - Commercial job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $35.00 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:
Full time