Help Desk - Only Local To Nevada

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 Year(s)
Able to Provide Sponsorship

Skills

Customer Service
Active Directory
Antivirus
Communication
CompTIA
Computer Hardware
Customer Support
Information Technology
LAN
Laptop
Microsoft Certified Professional
Microsoft Office
Microsoft Windows
Mobile Devices
Network+
Printers
Remote Access
Security+
Service Desk
Tablet
Technical Support
Virtual Private Network
WAN

Job Details

QUALIFICATIONS

Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

Have a proactive nature with the ability to solve problems.

Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

  • CompTIA A+, CompTIA Network+, CompTIA Security +
  • MCSA: Windows 10
  • MCSE: Desktop Infrastructure
  • ITIL
  • Udemy IT Help Desk Professional
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.