End User Engineer

  • Baltimore, MD
  • Posted 11 hours ago | Updated 6 hours ago

Overview

On Site
$$40hr - $50hr
Contract - W2
Contract - 1 day((s))

Skills

End User Engineer

Job Details

Job Description:

Pay Range: $40hr - $50hr

Responsibilities:
  • Develop, build, and maintain application packages for deployment.
  • Ensure compatibility, performance, and security of application packages according to best practices.
  • Collaborate with software vendors and internal stakeholders to resolve packaging issues and improve distribution processes.
  • Administer Microsoft Intune for deploying, maintaining, and upgrading applications, configurations, and policies.
  • Manage Intune profiles, compliance rules, and security settings for end-user devices.
  • Stay current with Intune updates and implement new features to enhance device management.
  • Provide advanced technical support for end-user issues including hardware, software, and network-related problems.
  • Serve as an escalation point for technical support teams and resolve incidents within SLAs.
  • Collaborate with cross-functional teams to improve end-user experience and streamline processes.
  • Share expertise and train team members on packaging techniques, Intune, and SCCM administration.
  • Contribute to documentation, knowledge base articles, and standard operating procedures.
Requirement/Must Have:
  • 5+ years of experience in IT end-user computing or endpoint management in enterprise environments.

  • 3+ years of hands-on experience with:

    Microsoft SCCM (System Center Configuration Manager).
  • Microsoft Intune / Endpoint Manager.
  • Application packaging (MSI, App-V, MSIX, scripting for deployment).
  • Strong understanding of Windows 10/11 environments and device compliance/security settings.
  • Advanced technical support and troubleshooting experience
  • Familiarity with PowerShell scripting.
Qualification And Education:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • Relevant certifications preferred:

    Microsoft Certified: Modern Desktop Administrator Associate.
  • Microsoft Certified: Endpoint Administrator.
  • Microsoft Certified: Intune Administrator.
  • ITIL Foundation Certification (a plus).
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